Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria

Tsetimi J

doi:https://doi.org/10.14445/22315373/IJMTT-V67I6P503

International Journal of Mathematics Trends and Technology

Research Article | Open Access | Download PDF

Volume 67 | Issue 6 | Year 2021 | Article Id. IJMTT-V67I6P503 | DOI : https://doi.org/10.14445/22315373/IJMTT-V67I6P503

Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria

Tsetimi J

Abstract

The perception of customers on the service delivery of electricity distribution companies (DISCOs) is a critical feedback mechanism in the evaluation of the services of DISCOs. Customers are at the receiving end of the DISCOs and should be able to say if a company is offering good and acceptable services or not. In this paper, we consider the factors that affect the perception of customers on the services of DISCOs, especially on the problems associated with electricity distribution in Delta State, South-South Nigeria. The methodology involves the use of correlation analysis and regression models. The results show that customers’ perception on a particular performance metric can affect their views on the others. Also, the number of dependents in a household and average monthly bills of customers proved to be critical factors in the perception of electricity customers. The data analysis was done with IBM SPSS Version 23 and Microsoft Excel, 2016 Edition.

Keywords

Correlation Analysis, Regression Models, Electricity Customers’ Perception, Electricity Distribution Problems

References

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Citation :

Tsetimi J, "Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria," International Journal of Mathematics Trends and Technology (IJMTT), vol. 67, no. 6, pp. 27-34, 2021. Crossref, https://doi.org/10.14445/22315373/IJMTT-V67I6P503