Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria

  IJMTT-book-cover
 
International Journal of Mathematics Trends and Technology (IJMTT)
 
© 2021 by IJMTT Journal
Volume-67 Issue-6
Year of Publication : 2021
Authors : Tsetimi J
  10.14445/22315373/IJMTT-V67I6P503

MLA

MLA Style: Tsetimi J  "Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria" International Journal of Mathematics Trends and Technology 67.6 (2021):27-34. 

APA Style: Tsetimi J(2021). Factors Affecting the Perception of Electricity Customers on the Problems of Electricity Distribution in Delta State, South-South Nigeria International Journal of Mathematics Trends and Technology, 27-34.

Abstract
The perception of customers on the service delivery of electricity distribution companies (DISCOs) is a critical feedback mechanism in the evaluation of the services of DISCOs. Customers are at the receiving end of the DISCOs and should be able to say if a company is offering good and acceptable services or not. In this paper, we consider the factors that affect the perception of customers on the services of DISCOs, especially on the problems associated with electricity distribution in Delta State, South-South Nigeria. The methodology involves the use of correlation analysis and regression models. The results show that customers’ perception on a particular performance metric can affect their views on the others. Also, the number of dependents in a household and average monthly bills of customers proved to be critical factors in the perception of electricity customers. The data analysis was done with IBM SPSS Version 23 and Microsoft Excel, 2016 Edition.

Reference

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Keywords : Correlation Analysis, Regression Models, Electricity Customers’ Perception, Electricity Distribution Problems