Analysis of Queueing System and Impact of Digital Payments in Supermarket

  IJMTT-book-cover
 
International Journal of Mathematics Trends and Technology (IJMTT)
 
© 2020 by IJMTT Journal
Volume-66 Issue-5
Year of Publication : 2020
Authors : Sadhna Singh, R. K. Srivastava, Amendra Singh
  10.14445/22315373/IJMTT-V66I5P515

MLA

MLA Style:Sadhna Singh, R. K. Srivastava, Amendra Singh "Analysis of Queueing System and Impact of Digital Payments in Supermarket" International Journal of Mathematics Trends and Technology 66.4 (2020):106-116. 

APA Style: Sadhna Singh, R. K. Srivastava, Amendra Singh.(2020). Analysis of Queueing System and Impact of Digital Payments in Supermarket  International Journal of Mathematics Trends and Technology, 106-116.

Abstract
This paper deals with digital payments and cash payments in supermarket. Initially we take two counters for comparison of digital and cash payments. The first counters for digital payments and the second for cash payments and calculate billing times from both counters. Our aim is to reducing the customers waiting time by increasing the number of servers according to the conditions, both digital and cash payments. The analysis of various parameters of the queueing system, calculate utilization factor, service rate, arrival rate, calculate idle bill payment counter, customer satisfaction rates, and waiting time. After analyzing the parameters of the parameters of queueing system model, it is observed that digital payments save time.

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Keywords
digital payment, cash payment, utilization factor, percentage of idle bill counter, waiting time, M/M/C model.