International Journal of Mathematics Trends and Technology
Volume 67 | Issue 7 | Year 2021 | Article Id. IJMTT-V67I7P506 | DOI : https://doi.org/10.14445/22315373/IJMTT-V67I7P506
Agriculture sector, being the sublime of the Indian economy, has been the second largest contributor to Indian GDP. In the midst of COVID-19, farmers have made a major contribution towards mankind by assuring food security during this situation. To help farmers in advance farming, agricultural loans are provided to farmers to fulfil their requirement. In this view, a field experiment was conducted at Union Bank of India, Kandali, Hassan district, India by using queueing theory technique to improve customer service. Various performance measures were determined to reduce the waiting time and improve efficiency of the server. The data was collected for a period of one and half month through direct observation. In this study, a multi-server queue which follows Poisson process with First in First Out (FIFO) queue discipline was used. An analysis of the queueing system at the bank reveals that the existing system can be upgraded to help the farmers in availing loan by adding extra service point to the system.
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Anitha Kiran, Dr. Karabi Sikdar, "Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank," International Journal of Mathematics Trends and Technology (IJMTT), vol. 67, no. 7, pp. 48-55, 2021. Crossref, https://doi.org/10.14445/22315373/IJMTT-V67I7P506
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