Modelling and Analysis of Queueing System: A
Heuristic Approach in an Agricultural
Development Bank

Anitha Kiran; Dr. Karabi Sikdar

doi:https://doi.org/10.14445/22315373/IJMTT-V67I7P506

International Journal of Mathematics Trends and Technology

Research Article | Open Access | Download PDF

Volume 67 | Issue 7 | Year 2021 | Article Id. IJMTT-V67I7P506 | DOI : https://doi.org/10.14445/22315373/IJMTT-V67I7P506

Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank

Anitha Kiran, Dr. Karabi Sikdar

Citation :

Anitha Kiran, Dr. Karabi Sikdar, "Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank," International Journal of Mathematics Trends and Technology (IJMTT), vol. 67, no. 7, pp. 48-55, 2021. Crossref, https://doi.org/10.14445/22315373/IJMTT-V67I7P506

Abstract

Agriculture sector, being the sublime of the Indian economy, has been the second largest contributor to Indian GDP. In the midst of COVID-19, farmers have made a major contribution towards mankind by assuring food security during this situation. To help farmers in advance farming, agricultural loans are provided to farmers to fulfil their requirement. In this view, a field experiment was conducted at Union Bank of India, Kandali, Hassan district, India by using queueing theory technique to improve customer service. Various performance measures were determined to reduce the waiting time and improve efficiency of the server. The data was collected for a period of one and half month through direct observation. In this study, a multi-server queue which follows Poisson process with First in First Out (FIFO) queue discipline was used. An analysis of the queueing system at the bank reveals that the existing system can be upgraded to help the farmers in availing loan by adding extra service point to the system.

Keywords

Queue, Bank, Poisson process, Service delivery.

References

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