Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank

International Journal of Mathematics Trends and Technology (IJMTT)
© 2021 by IJMTT Journal
Volume-67 Issue-7
Year of Publication : 2021
Authors : Anitha Kiran, Dr. Karabi Sikdar


MLA Style: Anitha Kiran, Dr. Karabi Sikdar"Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank" International Journal of Mathematics Trends and Technology 67.7 (2021):48-55. 

APA Style: Anitha Kiran, Dr. Karabi Sikdar(2021). Modelling and Analysis of Queueing System: A Heuristic Approach in an Agricultural Development Bank International Journal of Mathematics Trends and Technology, 48-55.

Agriculture sector, being the sublime of the Indian economy, has been the second largest contributor to Indian GDP. In the midst of COVID-19, farmers have made a major contribution towards mankind by assuring food security during this situation. To help farmers in advance farming, agricultural loans are provided to farmers to fulfil their requirement. In this view, a field experiment was conducted at Union Bank of India, Kandali, Hassan district, India by using queueing theory technique to improve customer service. Various performance measures were determined to reduce the waiting time and improve efficiency of the server. The data was collected for a period of one and half month through direct observation. In this study, a multi-server queue which follows Poisson process with First in First Out (FIFO) queue discipline was used.
An analysis of the queueing system at the bank reveals that the existing system can be upgraded to help the farmers in availing loan by adding extra service point to the system.


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Keywords : Queue, Bank, Poisson process, Service delivery.